CUS110 Course Introduction

Course Description: This course covers the concepts, practices and principles of customer service. Students will learn the various roles and responsibilities in customer service management and practice the techniques to handle customers’ needs, complaints, queries and feedbacks promptly. Students will be able to effectively communicate with customers. Students will also be exposed to opportunities for career development in customer service field. Prerequisite(s): CUS110: Course Introduction for CUS110 – Customer Service Fundamentals

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CUS110 Course Description

– Online Course

Mastering the Fundamentals of Customer Service Management. This online course offers the fundamental skills for supervising, motivating, and leading employees. It covers communication, leadership, customer service strategy and more.

Description

Learn how to manage teams effectively to deliver outstanding customer service in this online course on CUS110 from UNIMART.

In this course you’ll learn how to:

Use the principles of leading successful teams

Prepare a customer service strategy that aligns with business objectives

Lead your

Universities Offering the CUS110 Course

University Course Offerings CUS110 – Customer Service Fundamentals offered at Universities and Colleges in USA, UK, Australia, Canada, Germany, Italy and other countries. You can view course details of CUS110 – Customer Service Fundamentals course including syllabus & duration online on collegefair.org

CUS110 – Customer Service Fundamentals Course Description (CUS110)

This course provides an overview of customer service principles and practices. The course introduces the nature of customer service and the customers’ perspective; describes customer

CUS110 Course Outline

by SCSU Online Learning, or download the latest version.

This is the course outline for CUS110 – Customer Service Fundamentals (CUS110) by SCSU Online Learning.

Course Number: CUS110 Course Title: Customer Service Fundamentals Credit Hours: 3.00 Term/Start Term: 2017-2018 Catalog Year(s): 2018 Fall Winter Spring Summer
Lecture Hours: 3.00 Labs & Class Meetings:

CUS110 Course Objectives

Course Description This course is designed to provide the foundational skills and knowledge needed to be an effective customer service representative. Students will learn about customer service delivery from a variety of perspectives, including human resources, customer service management, and product/service/product development. Students will also develop communication skills by using various methods and techniques such as writing, oral presentations, group discussions and case studies. The course topics include, but are not limited to: fundamentals of Customer Service Management

customer satisfaction measurement and analysis

product/service/product

CUS110 Course Pre-requisites

Course Cost: $2,925.00

Course Length: 12 weeks or 24 weeks

Credit Hours: 3 units (3 academic hours)

Prerequisite: CUS100 – Introduction to Customer Service Course Prerequisites Course CUS110 – Customer Service Fundamentals Pre-requisites Required Courses for this program : CUS101 – Customer Service Fundamentals (CUS101) Course Prerequisites for CUS101 – Customer Service Fundamentals Pre-requisites Required Courses for this program : CUS102

CUS110 Course Duration & Credits

Course and Syllabus The CUS110 Customer Service Fundamentals course is a 3-day course delivered live in class by our team of instructional designers. Over the course of three days, participants will gain a comprehensive understanding of the fundamentals of customer service, including: Communication Principles – Learn how to build rapport with customers and coworkers by communicating effectively.

Build rapport with customers and coworkers by communicating effectively. Customer Needs – Understand what your customers need and how to provide them with it.

Understand what your customers

CUS110 Course Learning Outcomes

– University of Auckland

What are CUS110 Course Learning Outcomes?

Course Learning Outcomes:

By the end of this course you should be able to demonstrate the following skills and knowledge:

Understand the role of a customer service representative and their function within a service organisation.

Describe the various types of customer service.

Identify the basic types of service provided by a company and describe how these services can be delivered to customers.

Describe various approaches for meeting customer expectations, and explain how these approaches are implemented

CUS110 Course Assessment & Grading Criteria

– Course Assessment & Grading Criteria for CUS110 – Customer Service Fundamentals

Submitted by Course Instructor on Mon, 06/11/2018 – 17:30

The course assessment is a tool for you to determine whether you have learned the material. The purpose of this course assessment is to improve your course learning experience.

The goal of the course assessment is to determine whether you have learned the content covered in each chapter and are ready to move on to the next one. You will

CUS110 Course Fact Sheet

(2016 – 2017) See the student guide for more information. CUS110 Course Guide 4 Credits. The course content will be a compilation of best practices and research in customer service, and it will be presented through activities such as case studies, videos, presentations, readings and discussion. Course Grade Distribution. This is a required online course that is open to all students enrolled in the School of Business Administration. Customer Service Fundamentals; CUS110 Introduction to Management; CUS111

CUS110 Course Delivery Modes

2017/2018 …

course delivery mode. … CUS110 Customer Service Fundamentals (60 credits). Decidedly the course …

Course Details. Course Code: CUS110; Delivery Mode: Online, Offline, Hybrid. Credit Value: 60 …

… . The main aim of this module is to enhance students’ professional capabilities in customer …

Online Course Options: distance learning / online / on campus; List of Distance Learning & Online courses at UT Dallas, University of Texas at Dallas

CUS110 Course Faculty Qualifications

CUS110-001 Student Learning Outcomes In this course, students will: Apply basic principles of customer service to address the needs of customers and the challenges that business managers face in effectively operating a business. Demonstrate the ability to develop strategies for managing customer service through interactions with customers and employees. Understand various methods for providing personal service to customers. Describe job-related concepts, such as communication and teamwork, which are important in ensuring that the customer receives a positive experience with their products or services. Demonstrate

CUS110 Course Syllabus

Course Syllabus for CUS110 – Customer Service Fundamentals (CUS110)

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Suggested CUS110 Course Resources/Books

at
University of Southern California
Instructor: Dr. Nancy Walker Department: Fashion Merchandising and Management Course Description: This course will prepare you to be a successful sales associate in the retail industry by providing training in customer service fundamentals.
You’ll learn how to help customers create buying decisions, build relationships, achieve sales goals, answer questions, handle complaints and develop effective selling techniques.
Course Requirements:
 Attendance  Punctuality  Note-taking  Participation in class discussions and activities

CUS110 Course Practicum Journal

Students must complete and submit the Journal for Practicum as part of the course. Journal 1-5 must be completed and submitted by the end of Week 5. You will also need to submit a Final Paper (in black ink on A4 paper) for your grade by the end of the course.

Review information contained in the University Catalog at http://catalog.ufl.edu/undergraduate-students/current-students/course-information

Review your professor’s syllabus

Review appropriate resources, such

Suggested CUS110 Course Resources (Websites, Books, Journal Articles, etc.)

Course

Additional Resources for CUS110 – Customer Service Fundamentals (CUS110) Course

Course Website URL: http://www.baylor.edu/cert/basics/Basic_Cus.htm

Other Recommended Resources for CUS110 – Customer Service Fundamentals (CUS110) Course

Recommended Content from Online Courses in Customer Service

Click on the following links to find more information about these related course content topics.

Customer Relationship Management | Customer Relationship Management Courses | Online Marketing | ECommerce

CUS110 Course Project Proposal

1) Customer Service Fundamentals – Design a Customer Service Project to address the following customer service issues in the community. Projects should be relevant and timely and include an action plan for your project. You will have a maximum of 3 weeks to complete the project, however, it may take longer if you choose to design a more complex solution that requires more research. The first week should focus on determining what is not working well in your community. Using this information, you will outline an action plan to

CUS110 Course Practicum

and CUS110 Course Practicum for CUS110 – Customer Service Fundamentals (CUS110) in Seattle, WA. Students who complete the Practicum requirement will be able to demonstrate competency in the following course competencies. 1. Value Customer Service, 2. Understand how to manage personal and departmental productivity, 3. Demonstrate how to apply problem-solving skills to improve client satisfaction, 4. Manage and resolve complaints from clients, co-workers, or customers 5. Analy

Related CUS110 Courses

at University of the People

From CUS110 – Customer Service Fundamentals (CUS110) at University of the People

Customer service is considered as a core competency within business. The course provides an introduction to customer service concepts and the importance of effective communication, customer retention, customer feedback and building strong relationships with customers.

What you’ll learn in this course

This course will introduce you to the fundamentals of customer service management principles, concepts and strategies. It will cover: Defining Customer Service; Customer

Midterm Exam

at George Mason University

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Customer Service Fundamentals (CUS110) Exam for GMU

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CUS110 Course is designed to teach the customer service fundamentals from a well-known institution, the George Mason University.

This course is ideal for anyone who wants to get an overview of customer service concepts and practices in general. Students will learn

What Should Students Expect to Be Tested from CUS110 Midterm Exam

Fall 2017

CS 110 Midterm Exam Review

Midterm Questions for CS 110 Midterm Exam for CUS110 – Customer Service Fundamentals (CUS110) Spring 2018

Midterm Questions for CS 110 Midterm Exam for CUS110 – Customer Service Fundamentals (CUS110) Fall 2018

Midterm Questions for CS 110 Midterm Exam for CUS110 – Customer Service Fundamentals (CUS110) Spring 2019

Midterm Questions

How to Prepare for CUS110 Midterm Exam

at College of Southern Nevada – Henderson (Henderson) Sep 2017

August 2017

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– Fall 2017

The midterm exam will take place on November 12th, in class. See the table below for exact date, time and location:

Time Topic Question Type 9:00-9:50 AM Seating Assignments

Study Guide Reading & Short Questions (1) 9:50-10:45 AM Computer Based Testing

(1) 10:45-11:30 AM Group Activity (1)

(HR 15) Discussion of the above readings

Midterm Exam Questions Generated from Top 100 Pages on Google

You can generate a PDF of these questions or an Excel file with the answers. Click Here to Generate Questions

Table of Contents: Course Curriculum Overview

Master Student List

Welcome from the Instructor

Course Content Overview

Course Objectives

Course Outline (Semester Schedule)

Week 1: Course Introduction

Overview of the course; How to use Moodle; What is Customer Service?

Week 2: Competing in the Digital Marketplace

Understanding Digital Marketing; The Role of Technology in Marketing Communications; Direct

Final Exam

and CUS210 (CIS214) courses. All students will be required to participate in a non-cash gift from class instructor to help pay for the exam.

No material substitutions or transfers are allowed. Students may substitute for CUS220 with approval of the instructor, provided there is space in the course.

Students must register for all exams and assignments prior to the scheduled start date of the class. See “Please Register Online” on this page for more information about how to register for the upcoming

What Should Students Expect to Be Tested from CUS110 Final Exam

1. In this course, you will have an opportunity to examine customer service principles, practices and strategies that are at the heart of delivering superior customer service. 2. The main focus of the course is on the “Process”. Each process will be examined in-depth in order to define it as well as examine its importance in today’s fast-paced business environment.

BUSINESS LAW ASPECTS OF THE CULTURE OF COMPETITION

Customers demand different levels of satisfaction for each product or service

How to Prepare for CUS110 Final Exam

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Final Exam Questions Generated from Top 100 Pages on Bing

100 QUESTIONS ONLY 100% Correct in 60 Minutes

1. Which of the following is not an aspect of good customer service? A. Good judgment

B. Good listening skills

C. Professionalism

D. Courtesy and politeness 2. When evaluating a customer’s product service experience, what is the best approach? A. Ask questions about how to improve their experiences

B. Evaluate responses to statements they made while experiencing the experience

C. Check off items that are

Final Exam Questions Generated from Top 100 Pages on Google

– West Coast University | Study.com

This exam requires students to answer questions from a reading passage and fill in the missing information from the text. The reading passage is written by …

From this page you can download the CUS110 study guide pdf, CUS110 practice questions, answers and explanations, flashcards and many more.

The CUS110 is an online course that teaches how to connect with customers to increase sales. This course teaches business fundamentals such as customer service, customer loyalty, marketing and

Week by Week Course Overview

CUS110 Week 1 Description

Week 1 Description This is an activity for CUS110 – Customer Service Fundamentals from the week one course.

User: Office of Technology Services | Tip: The links within the document may point to external sites. Please be aware that this does not constitute a partnership with these sites and any use of external websites is not covered by the terms of use agreement.

Article Summary: The article discusses the many reasons why a business manager should have a website. The article then gives eight important tips on how to

CUS110 Week 1 Outline

Week 1: The Fundamentals of Customer Service 1. Explain why customer service is important to a company’s success. • Competitive Advantage • Improve Customer Satisfaction • Increase Sales • Retain Existing Customers 2. Provide examples of how customer service can be improved in your current organization (other than at your job) • Product Development • Ordering Product and Services • Installation and Maintenance Service 3. Examine the importance of marketing and advertising to the success of a customer service program.
• Marketing Strategies –

CUS110 Week 1 Objectives

For more course tutorials visit www.cus110.com All Objectives for CUS110 (CUS110) For more course tutorials visit www.cus110.com 1. Determine if customer service is a customer concern in the public or private sector. 2. Describe why some customers are not satisfied with their service experiences. 3. Identify best practices for improving customer service within a company’s structure and processes. CUS110 Week 1 Objectives for CUS110 – Customer Service Fundamentals (

CUS110 Week 1 Pre-requisites

Course Outline Unit 1: Customer Service Fundamentals – Definition of a Service Profession – Introduction to Customer Service Terminology – The Role of the Customer – Ethics and Values in Customer Service- Customer Centricity Principles – Factors influencing customer service purchase decisions – Competing for customer loyalty

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CUS110 Week 1 Duration

Week 1 Discussion Customer Service Fundamentals (CUS110) CUS110 Week 1 Discussion Customer Service Fundamentals (CUS110) CUS110 Week 2 Discussion Customer Service Fundamentals (CUS110) CUS110 Week 2 Discussion Customer Service Fundamentals (CUS110) CUS

CUS110 Week 1 Learning Outcomes

Identify the 4 C’s of Customer Service. Understand the key concepts of customer service in today’s world, and give examples to illustrate your understanding. Explain how a well-designed customer service system can improve business processes.

Customer Service Fundamentals (CUS110) – Study.com

Student Learning Outcomes Below are some of the objectives that you will have by the end of this course: You will learn how to work with customers in all situations. You will understand the role that a professional communicator plays when dealing

CUS110 Week 1 Assessment & Grading

To purchase this visit below link http://hwguiders.com/shop/cus110-week-1-assessment-grading-for-cus110-customer-service-fundamentals-cus110/ Contact us at: support@hwguiders.com CUS 110 Week 1 Assessment & Grading for CUS110 – Customer Service Fundamentals (CUS110) [Filename: cshelpdesk.docx] ***Follow the directions listed in the Directions for completion*** Instructors: Mr. Stamer &

CUS110 Week 1 Suggested Resources/Books

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Course Syllabus UCM

CUS110 Week 1 Assignment (20 Questions)

at DeVry University. CUS110 Week 1 Discussion Question 1 (Discussion of the Customer Satisfaction Scale) for CUS110 – Customer Service Fundamentals (CUS110) at DeVry University. CUS110 Week 1 Discussion Question 2 (Discussion of the Five Factor Model) for CUS110 – Customer Service Fundamentals (CUS110) at DeVry University. If you are looking for a book by Mark K. Rosemary Hertz, Keith E. Hertz Medical Surgical

CUS110 Week 1 Assignment Question (20 Questions)

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CUS110 Week 1 Discussion 1 (20 Questions)

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CUS110 Week 1 DQ 1 (20 Questions)

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CUS110 Week 1 Discussion 2 (20 Questions)

Course Project. Use the following discussion questions to help you think about your experiences. 1. Describe a situation where you had to respond to a customer complaint or criticism. How did you handle the situation? 2. What are the characteristics of a great customer service representative? Identify the most important characteristic(s) for each of the following roles: supervisor, front-line manager, or team leader. 3. Choose one of the following scenarios: You have been given two options for improving your current customer

CUS110 Week 1 DQ 2 (20 Questions)

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CUS110 Week 1 MCQ’s (20 Multiple Choice Questions)

Course

1. A face to face interaction with a customer is called _______.

2. What are the 5 components of Sales Management?

3. Which of the following is NOT one of the essential functions of a Sales Manager?

4. What are the four levels of organizational structure?

5. Which type of salesperson has a higher level of skill and education?

6. Which job will require the most education and training to become a sales manager?

7. One common characteristic of an effective sales

CUS110 Week 2 Description

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CUS110 Week 1 Description for CUS110 – Customer Service Fundamentals (CUS110) week 1

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CUS110 Week 2 Outline

– Week 2 – CUS110 Week 2 Outline for CUS110 – Customer Service Fundamentals (CUS110) – Week 2

Need help with the below?

CUS110 Week 2 Objectives

Learn about how to:

1. Identify the keys to customer service excellence.

2. Explain ways to improve customer service.

3. Describe methods of measuring the effectiveness of customer service programs and practices.

4. Describe how to address customers’ complaints.

5. Discuss ways to improve organizational effectiveness and productivity.

6. Evaluate how you can effectively motivate staff members.

7. Define proper use of technology and equipment in customer service work environments

8. Explain how technology can be used for good or for bad in

CUS110 Week 2 Pre-requisites

CUS110 Week 1 Assignment

Learn More

Guide to the CUS110 assignment. A list of requirements is below. Reference sources are required for all assignments. Each requirement must be completed within 24 hours.

Learning Outcomes and Learning Resources

The purpose of this assignment is to get you started on your path toward a successful career as a Customer Service Specialist. The goal is to provide you with the skills and knowledge needed to start working in a customer service related role immediately. You will use

CUS110 Week 2 Duration

from 8/10/2019 to 8/17/2019 (11 days). This CUS110 course starts on 1st week of August, 2019. The exam is scheduled for 7th week of August, 2019.

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CUS110 Week 2 Learning Outcomes

(Workshop)

Start off by writing a customer service letter to a company, as if you were them. In your letter tell the company how to improve their services and then ask for a response. Make sure that the letter is addressed to the CEO or some other executive.

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CUS110 Week 2 Assessment & Grading

Week 2 Assessment & Grading for CUS110 – Customer Service Fundamentals (CUS110) Due Day 3 and worth 150 points Score the following: Complete the Online Learning Module quizzes. Then, complete the quiz portion of this assignment. For each of the assignments below, identify a specific problem in your community and describe how your team would address that problem. Each assignment should be at least three pages (750-1000 words) in length. Use APA formatting throughout. List at least

CUS110 Week 2 Suggested Resources/Books

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CUS110 Week 2 Assignment (20 Questions)

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CUS110 Week 2 Assignment Question (20 Questions)

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CUS110 Week 2 Discussion 1 (20 Questions)

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CUS110 Week 2 DQ 1 (20 Questions)

CUS110 Week 2 DQ 1 (20 Questions) for CUS110 – Customer Service Fundamentals (CUS110) CUS110 Week 2 DQ 1 (20 Questions) for CUS110 – Customer Service Fundamentals (CUS110)

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CUS110 Week 2 Discussion 2 (20 Questions)

at Strayer University, A+. – Customer Service Fundamentals (CUS110) CUS110 Week 2 Discussion 2 (20 Questions) for CUS110 – Customer Service Fundamentals (CUS110) for Strayer University, A+. Introduction to the Course: The course introduces you to the concepts and skills necessary to effectively assist customers in a service environment. The course focuses on the role of an effective service professional and how it impacts the customer experience. Through lectures, discussions and case studies you

CUS110 Week 2 DQ 2 (20 Questions)

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Describe how the course is designed to help students.

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CUS110 Week 2 Quiz (20 Questions)

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CUS110 Week 2 Quiz (20 Questions) – CUS110 Week 2 Quiz
COURSE DESCRIPTION: The objective of this course is to develop the skills needed to successfully handle customer service issues. By the end

CUS110 Week 2 MCQ’s (20 Multiple Choice Questions)

at Strayer University

What is a Cost of Goods Sold (COGS) in the Balance Sheet?

A. The sum of the cost of goods sold and the depreciation expense.

B. The sum of the cost of goods sold and the interest expense.

C. The sum of the cost of goods sold, the interest expense, and the depreciation expense.

D. The sum of all costs and expenses not including income taxes.

2 . Which one of these is NOT a common element for any business?

CUS110 Week 3 Description

Week 3 Chapter 7 – Outbound Call Center Describe the nature of outbound call center work. Describe the types of outbound calls. Explain how call centers can maintain professional standards when handling inbound and outbound calls. Describe the importance of using a script when answering phones. Describe how to