COM312 – Crisis Communication COM312 – Exclusive Course Details

COM312 Course Introduction

for ONLINE at University of Pennsylvania Continuing Education – Your first step in obtaining your degree at Penn is to apply for enrollment in the online Certificate Program, COM312. The course will provide you with an introduction to crisis communication. The course is an application and professional development course that emphasizes the practical application of communication theory and tools. It is designed to develop active crisis communicators who are better able to manage a crisis situation and communicate effectively with key audiences.

This course includes a three-day intensive workshop (April

COM312 Course Description

– Course Outline This course will examine crisis communication as a professional discipline. Students will examine the principles of public relations in the context of crisis management and develop strategies for responding to crises in a variety of settings and situations. The course will also focus on developing skills in: strategic thinking, media analysis, organizational theory, business communications, change management, crisis communications planning, internal communications and leadership.

Prerequisites: COM251

Terms: Spr | Units: 3-4

Instructors: Birdsell,

Universities Offering the COM312 Course

at University of New South Wales, The University of Western Australia and University of Technology Sydney is listed below.

Requires a minimum 6-unit credit course from the undergraduate program in communication or related discipline (e.g., criminology, political science, etc.). An understanding of the role of communication in public relations and organizational effectiveness is essential. Skills in persuasive writing for diverse audiences are useful. Admission to COM312 is generally restricted to Communication majors or students majoring in other disciplines who have demonstrated superior performance in

COM312 Course Outline

Credits: 3 Type: Graded Ungraded

Course Description This course is the study of crisis communication through an examination of several influential theories and case studies. The course will be conducted using a methodology based on the Handbook for Social Media Strategists (2014), which teaches the skills necessary to identify, analyze, and execute crisis communication strategies.

Prerequisites COM1XX or CCOM1XX is recommended but not required

Recommended Texts & Resources Bulman, K., & O’Reilly

COM312 Course Objectives

1. Describe the challenges of crisis management and their implications for communication professionals. 2. Explain the historical and contemporary roles of crisis managers in a variety of organizations. 3. Summarize what information is critical to effective crisis communications planning and responses, including how to analyze the data. 4. Apply principles for managing crisis communications within an organization, including how to prevent crises and defuse them when they occur, and respond to media inquiries and requests for comment during a crisis. 5

COM312 Course Pre-requisites

University of Oklahoma – Norman, Oklahoma

Study Skills for COM312 University of Oklahoma – Norman, Oklahoma

Crisis Communication (COM312) University of Oklahoma – Norman, Oklahoma

Theories and Principles of Crisis Management and Communication (COM312) University of Oklahoma – Norman, Oklahoma

COM312 Course Duration & Credits

COURSE CODE : COM312 COURSE TITLE : Crisis Communication (COM312) CREDIT HOURS: 3.00 DURATION: 4 Weeks

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Media Production Basic Video Editing Course Description This is a basic introductory video editing class designed for those new to the industry or with little experience using this program. We will teach you the basic concepts of video production and how to create a standard narrative piece from start to finish. The emphasis will be on narrative because we believe that using

COM312 Course Learning Outcomes

3. Analyze the role of crises in strategic management as well as their impact on organizational communication.

The main goals of the Course are:

To study the structure and functioning of organizations, to analyze them from various angles, to form an opinion about their development and

To form general skills for conducting research in modern management.

To acquaint students with methods of analysis and synthesis.

To familiarize students with the problems of strategic management in different fields.

To acquaint students with methods of investigation and defense at work

COM312 Course Assessment & Grading Criteria

COMP321 Course Assessment & Grading Criteria for COM321 – Corporate Communications (COM321) COMP331 Course Assessment & Grading Criteria for COM331 – Public Relations Writing (COM331) COMP332 Course Assessment & Grading Criteria for COM332 – Crisis Management (COM332) COMP333 Course Assessment & Grading Criteria for COM333 – Strategic Public Relations Communication (COM333) COMP340 Course Assessment & Grading Criteria for COM340 – Marketing Plan and Management Strategy (COMP340)

COM312 Course Fact Sheet

Course Description: Crisis communication is a subset of communication that is focused on emergency situations. People, organizations, and companies in both the public and private sectors can be affected by crises. This course will cover how to prepare for emergencies, including disasters, and how to respond to them. It will also cover how best to communicate with those who may be affected by a crisis or event and the key issues surrounding crisis communication. Prerequisites: Completion of basic business law course (COM311) and one other

COM312 Course Delivery Modes


COM312 Course Delivery Modes for COM312 – Crisis Communication (COM312) [2.0] A1 How to Create PowerPoint Slides [6.0]

A1 How to Create PowerPoint Slides [6.0] A2 How to Create a Video for Digital Media [10.0]

How to Create a Video for Digital Media [10.0] A3 How to Publish Digital Documents on the Internet for Use in Your Course and Yourself [10.0

COM312 Course Faculty Qualifications

Assignment 1 What is Communication? Comprehension of communication is the first step for understanding. It helps us to understand and respond to messages. Apart from comprehending, knowing the steps in the communication process are also important in order to comprehend how people communicate with each other. The steps in this process include recognizing, understanding, interpreting and responding to a message, which can be used as a guide in communication.

A communication gap occurs when there is a discrepancy between two individuals or groups. A communication gap

COM312 Course Syllabus

is a online, self-paced course offered by Boise State University. This course is designed to help you understand the principles and process of crisis communication, including planning, implementation, and evaluation. Crisis Communication Course Syllabus – Title: Crisis Communication Course Syllabus – Author: sscstudents Last modified by: stess Created Date: 5/18/2013 1:13:00 PM Other titles: Crisis Communication Course Syllabus


Suggested COM312 Course Resources/Books

(w/9 Credits) Course Description: This course will focus on the unique communication challenges of emergency management and disaster response. Students will gain understanding of the specialized and changing nature of crisis communication from an historical perspective, while examining contemporary issues and trends. Prerequisite(s): COM312 COM312 Course Resources/Books for COM312 – Crisis Communication (COM312) (w/9 Credits) Course Description: This course will focus on the unique communication challenges of emergency management and disaster response. Students will gain

COM312 Course Practicum Journal

– Internet Version

Com101 Effective Online Writing and Oral Communication (COM101) Course Calendar for COM101 – Effective Online Writing and Oral Communication (COM101) – AY12/13

Composition – Internet: Testimonials from Recent Students After completing the assignment, I realized that the time you spent with me made a difference in my educational experience. You made a difference in my life.

—Nancy, Class of 2009 Before the Assignment

Writing an Essay by Edward Tufte (

Suggested COM312 Course Resources (Websites, Books, Journal Articles, etc.)

– DeVry University. This page contains links to some of the resources used in our course.

Com312 Duquesne UNIVERSITY (U.S.) Academic Calendar

COM312 Course Syllabus

COM312 Course Overview

COM312 Course Outline

Com312 Duquesne University (U.S.) Academic Calendar

COM312 Course Project Proposal

Course Project Proposal for COM312 – Crisis Communication (COM312) Course Project Proposal for COM312 – Crisis Communication (COM312)

Course Project Proposal For COM312 – Crisis Communication (COM312) Course Project Proposal For COM312 – Crisis Communication (COM312) Course Project Proposal For COM312 – Crisis Communication (COM312)

Course Project Proposal For COM312 – Crisis Communication (COM312) Course Project Proposal For COM312 – Crisis Communication (COM312)

Course Project Proposal For COM312 – Crisis Communication

COM312 Course Practicum

Course practicum that develops the skills and knowledge necessary to practice crisis communication with individuals or groups. Students will practice developing a crisis response plan, managing a media crisis, and managing a crisis involving the government. Prerequisites: COM312, and permission of the Department of Communication.
Course Number Course Title Credit Hours Prerequisites Status COM312 Crisis Communication 3.0 2.0 Required ENGL112 Literature and Composition I 3.0 1.0 Required ENGL113 Literature and Composition II

Related COM312 Courses

— CRN: 36242 – Course Outline (PDF) Please note that for these courses, faculty use a different course format than the one listed in the College of Business core curriculum. COM312 is generally a three-credit hour course.

COM312C Crisis Communication Special Topics (com312c-spt)

Crisis communication is an essential skill set for any professional seeking to keep up with fast-changing media landscape. The purpose of this course is to teach students how to communicate effectively and responsibly

Midterm Exam

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What Should Students Expect to Be Tested from COM312 Midterm Exam

Fall 2013 Test Bank

COM312 – Crisis Communication Midterm Exam Flashcards

COM312 – Crisis Communication Midterm Exam Flashcards | StudyBlue

You can expect to receive the following items on exam day: • A student copy of this study guide. • A student copy of the midterm exam. • A student copy of the midterm exam answer key. The midterm test will cover material from previous classes and will include a maximum of 100 points.

Crisis Communication (COM312)

How to Prepare for COM312 Midterm Exam

at Liberty University

It is recommended that you plan to take the test on 4/13 or 4/14. The assignment will be graded and returned to you, along with a copy of your midterm exam. You will not be allowed to make an appointment with me for the test. You are expected to have a study guide and practice problems in hand before the exam.

I strongly encourage you to print out all of your notes from class, because these will be invaluable for studying and are on

Midterm Exam Questions Generated from Top 100 Pages on Bing

– Spring 2014

Previous Next

Select Chapter Home Assignment (3) Exam 1 (13) Exam 2 (12) Course Outlines (15) Content Outline (10) Complete Textbooks (0)

Exam Questions Generated from Top 100 Pages on Bing for COM312 – Crisis Communication (COM312) – Spring 2014

Midterm Exam Questions Generated from Top 100 Pages on Google

(2009 Edition)

Crisis communication

Five (5) compulsory papers of 3,000 words each:

– The Italian Renaissance: Questions and Answers on the Crisis of Art in the Italian Renaissance.
– Why Study French? Why Not Italian?
– Book Review on Herodotus and the History of Civilization. A Research Project Based on the First Three Books of Herodotus’ Histories
– How did she turn out? An Examination of Judith A. Lowen’s Mother

Final Exam

2.00 hours
This 3-hour, 30-minute exam has three sections:
Section A – Individual Contributions: Select one of the following questions to answer.
In the first section, describe your selected topic. You may select one of the following topics:
• Defining Crisis Communications • Crisis Communications Planning • Crisis Communications Management and Implementation • Crisis Communications in Contemporary Society • Climate Change Communication in Social Media
For each of these, you will provide a brief description

Top 100 AI-Generated Questions

| Udemy

Learn to deal with crisis communication in a business environment. In this course, you will explore how to prepare for and plan for a crisis. You will learn about the theory and basics of crisis management and how to apply it in a real-world situation.

The course is divided into 7 chapters:

– Chapter 1 – Overview of Crisis Communication
– Chapter 2 – How to Prepare for a Crisis
– Chapter 3 – Public Relations vs. Crisis Management
– Chapter

What Should Students Expect to Be Tested from COM312 Final Exam

Final Exam Final Exam

Why is the University of Phoenix pursuing this program in Crises Communication (COM312)?

Are you aware that students are constantly on the move, and they want to receive information instantly? As a result, you will be considered as outdated if you have not taken this course. This course gives students an opportunity to comprehend what it takes for them to communicate effectively with others through crisis management and public relations.

However, there is no guarantee that your career will still be prosperous after completing this

How to Prepare for COM312 Final Exam

Final Exam. You must write a 3,000-3,500 word paper evaluating the communicative processes involved in managing crises.

DELOITTE | Corporate Social Responsibility and the Future of Work

The Future of Work in an Era of Digital Transformation: Responding to Disruption and Earning Consumer Trust

For customers to survive in an era of disruptive change, companies need to constantly innovate and improve their products and services to meet consumers’ needs. However, these innovations will not be successful unless

Final Exam Questions Generated from Top 100 Pages on Bing

– 1. Which of the following is NOT a characteristic of crisis communication? A. Based on their experiences in an emergency, people usually learn more about the nature of the organization’s problems and how it intends to address them than they ever knew before.

B. The nature of the crisis often leads to greater commitment by workers, consumers, and stakeholders.

C. Crisis communication strategies may be a result of an organization’s internal leadership or policy or will influence how employees behave toward one another and towards customers

Final Exam Questions Generated from Top 100 Pages on Google

– Brigham Young University (BYU), Provo, UT

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Week by Week Course Overview

COM312 Week 1 Description

1. Remember the episode in the mini-series “Roots” where a young black woman named Kunta Kinte was forcibly brought from Africa to America? He recounts his journey to freedom as a slave and how he escaped through a series of wars and brutal acts that left him with so much loss that he became paranoid and had hallucinations. Describe a crisis situation where you have witnessed or been involved in one such situation. How did the audience react? Who were they? What did you learn from

COM312 Week 1 Outline

SWOT Analysis for Banks and Financial Institutions SWOT Analysis for Banks and Financial Institutions Instructions: Summarize, in a few sentences, your analysis of the strengths, weaknesses, opportunities and threats of each company you selected. At the end of this assignment, provide a brief conclusion on how you feel the firm should respond to these. Example: Strengths The corporate brand is well established. Their core competencies allow them to compete in the industry.

Their products are sold by major retailers and to retailers not

COM312 Week 1 Objectives

– All Week 1 Discussion and Assignment Questions

Week 1 Discussion & Week 2 Assignment

Crisis Communication

Produce a five to seven (5-7) page paper in which you:

Summarize the crisis communication process.

Describe specific steps taken by the organization to communicate and/or prevent the crisis.

Recommend solutions for improving future communications.

You should utilize at least one (1) scholarly resource in addition to the course text in this assignment. Note: Wikipedia and other Websites do

COM312 Week 1 Pre-requisites

312 Week 1 Pre-requisites for COM312 – Crisis Communication (COM312) For more course tutorials visit Write a three to four (3-4) page paper in which you: Discuss what a crisis is and the types of crises that can occur. Explain what methods are used by communication professionals to assist with crisis management. Describe how different types of crisis, such as employee morale, political campaigns, and disasters affect organizational performance in regards to crisis communication. Analyze

COM312 Week 1 Duration

Written Assignments/ Course Project Communication skills are essential for success in today’s global business environment. In order to ensure that all of the companies’ employees are able to effectively communicate with one another, they have developed a set of management rules, or policies, that provide specific guidelines for creating and maintaining positive relationships.

COM312 Week 1 Writing Assignment: Crisis Communications

COM312 Week 1 Writing Assignment: Crisis Communications The following is an outline of how you should respond to a crisis. Your objective is

COM312 Week 1 Learning Outcomes

1. Identify the five stages of crisis communication in a current situation. 2. Explain the following components to an effective crisis plan. a. Plan b. Communication c. Risk management d. Internal communication e. External communication 3. Discuss techniques for a crisis preparedness strategy for internal, external and mobile communication during crises.

MKT/310 Week 1 Discussion Questions

ART/110 Week 1 Cultural Awareness

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COM312 Week 1 Assessment & Grading

Week 1 Assignment: Crisis Management Plan (Assignment #2) Your final project for this class is to create a crisis management plan that will respond to one of the following issues you identified in the last 15 minutes of class. Use your textbook and the Internet to find additional resources if needed. Be sure to use evidence from the text, online articles, and any other relevant resources. You may use Wikipedia as a source of information, but make sure to cite it appropriately.

COM312 Week 1

COM312 Week 1 Suggested Resources/Books

Week 1 Suggested Resources/Books for COM312: In this course, you will study the communication theories and methodologies used in crisis management. This course has 2 required textbooks, and one optional textbook. The readings are designed to be in-depth but not overly dense. The readings are recommended, but you may choose to work through them at your own pace.

All the answers to the questions in this quiz on Cognitive Dissonance are provided. You can see all of our quizzes on this topic

COM312 Week 1 Assignment (20 Questions)

– ASSIGNMENT #1. What is Crisis Communication? Explain the three stages of crisis communication. Describe how crisis communication differs from traditional communications.

COM312 Week 2 Assignment (25 Questions) for COM312 – Crisis Communication (COM312) – ASSIGNMENT #2. Discuss the role of emotion in social media. Give examples of emotions that can be used to influence public opinion. How can these emotions be manipulated to affect attitudes and behavior? Identify the two major roles of public relations.

COM312 Week

COM312 Week 1 Assignment Question (20 Questions)

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COM312 Week 1 Discussion 1 (20 Questions)

Question What are the three major purposes of crisis communication? Compose a response to the following 10 questions: (20 points) • Describe what is meant by the crisis management model and when a business should implement it. • Why does a business need to have this model in place, and when should it be activated?…

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COM312 Week 1 DQ 1 (20 Questions)

TAKS: 24 . The primary purpose of crisis communications is to ensure that the company’s public image remains intact after the crisis. For example, the company could send a warning, such as “We are aware of an incident involving X. We’re monitoring it closely and will keep you updated as we learn more.” This is an example of what type of communication? A.) Emergency response B.) Crisis response C.) Management response D.) Communication management

COM312 Week 1 DQ

COM312 Week 1 Discussion 2 (20 Questions)

Discuss the following:

1. What is crisis management? How does it differ from business continuity?

2. How has the concept of business continuity evolved?

3. What are the major differences between crisis management and business continuity?

4. What is the difference between information technology and network security? How have these two fields been impacted by information technology?

5. What does a disaster recovery plan do? Do you think all organizations need to have one, or just those that store sensitive data in their computer systems?

COM312 Week 1 DQ 2 (20 Questions)

Week 1 DQ 2 (20 Questions) for COM312 – Crisis Communication (COM312) Week 1 DQ 2 (20 Questions) for COM312 – Crisis Communication (COM312) Week 1 Read more 25 Qs

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This is a group discussion. Don’t forget to post your initial post in this group before starting your discussion thread.


Executive presence is the

COM312 Week 1 Quiz (20 Questions)


Why is crisis communication so important? What are the three functions of crisis communication?

What are the four purposes of communication?

How does an organization effectively communicate in a crisis?

What are the two types of crises? How do these differ? Explain.

Compare and contrast your family’s life, social media pages, and email accounts to these examples from various organizations. What can you learn about this organization’s culture by analyzing these accounts?

Com312 Week 2 Quiz (20 Questions)

COM312 Week 1 MCQ’s (20 Multiple Choice Questions)

20 Multiple Choice Questions for COM312 – Crisis Communication (COM312) Use the following information to answer the question. A company should not wait until a crisis or disaster occurs to assess a crisis plan. The plan is an effective way of identifying the type of emergency, determining its causes and effects, and determining the roles and responsibilities of those involved. Crisis communication strategies require that a clear plan be developed before any crisis occurs. 5. To minimize loss, you must begin your crisis communication strategy as

COM312 Week 2 Description

*Updated for the New Semester* The Crisis Communication Unit focuses on the different types of crises that could happen in your organization, how they are identified, and what steps are necessary to prepare for them. Each week students will be given a crisis communication scenario and a time limit to prepare a response. In addition to discussing the different types of crises and specific actions required in preparing for them, students will also be given an opportunity to develop an email-based or video script to send with their responses.


COM312 Week 2 Outline

(Module 2) Download Here Download This Topic: COM312 Week 2 Outline for COM312 Crisis Communication (Module 2) Download Here Please use the following resource in your week two…

COM213 Week 3 Assignment Policing and Society –

COM312 Week 2 Objectives

You are the public affairs officer for a local hospital. Prepare a written report on at least one crisis situation that has occurred in the last five years. Describe the incident, its outcome and what you would have done differently.

1. State the purpose of this assignment.

2. Identify at least three actions needed to be taken by the hospital during the crisis.

3. Write a report on the situation and how it unfolded.

4. Describe all steps taken to identify who was responsible for the incident and why

COM312 Week 2 Pre-requisites


COM312 Week 2 Pre-requisites for COM312 – Crisis Communication (COM312) **THIS IS AN EXAM** Support your answer with at least three academic resources

1. Identify the following media and give examples of communication strategies in each: a. Music. b. Newspapers.

c. Magazines.

d. Television.

e. Radio.

f. Internet.

g. Text message.

h. Social networking sites.

i. Blogs.

j. Email.

COM312 Week 2 Duration

Crisis Communication Week 2 Discussion Question 1 (250 words) An estimated 39 million people are affected by the heroin epidemic in the United States. In response to the massive numbers of heroin overdose deaths, the U.S. Government and many major corporations are beginning to advertise on television, radio, and other mass media to decrease heroin abuse. How do you believe these advertisements are affecting the public? What kind of information would be most helpful to your community and how should it be communicated? Debate: Do

COM312 Week 2 Learning Outcomes

CJA 498 Week 2 Learning Outcomes (CJA 498) CJA 455 Week 5 Assignment Developing Communication Strategies For Hospital Legal Practices (CJA 455) CJA/400 Week 2 Individual Assignment Healthcare Compliance Team Reflection Paper (CJA/400) COM312 Week 4 Learning Outcomes for COM312 – Crisis Communication (COM312)

COM312 Week 2 Learning Outcomes for COM312 – Crisis Communication (COM312)

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COM312 Week 2 Assessment & Grading

– Test Bank

= Notes:

Crisis Communication (COM312)

Instructor: Dr. James G. Wood

Course #: COM312

Date: 2012-02-02

Section #: 1

Students will be able to: • Identify crisis communication plans • Identify crisis communication types • Identify the strategies that can be used by an organization to help diffuse a crisis situation

• Discuss the specific roles of managers, administrators, and employees in crisis communication planning • Describe the process for

COM312 Week 2 Suggested Resources/Books

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Review the “Crisis Management: Questions and Answers” document located at the following URL:

Make a

COM312 Week 2 Assignment (20 Questions)

1) The United States President, who was also the head of state for about 200 years, had a stroke. He was replaced by Vice President Pence.

COM312 Week 2 Assignment (20 Questions) for COM312 – Crisis Communication (COM312) 2) During the election of 2020, Donald Trump was elected to a second term as president.

COM312 Week 2 Assignment (20 Questions) for COM312 – Crisis Communication (COM312) 3) During the

COM312 Week 2 Assignment Question (20 Questions)

Discuss what is meant by crisis communication, and discuss how it is done in the corporate world. Provide examples from your own experience (for example, if you were a Manager of a corporate communications department, or if you work for a non-profit organization). Include why these experiences will be beneficial to the discussion. Write an essay that uses at least 3 articles from the textbook and the internet to provide additional information.

COM312 Week 2 Assignment Question (20 Questions) for COM312 – Crisis Communication (

COM312 Week 2 Discussion 1 (20 Questions)

Comms 312 Week 2 Discussion 1 (20 Questions) for COM312 – Crisis Communication (COM312) For more classes visit

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COM312 Week 2 Readings

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COM312 Week 2 DQ 1 (20 Questions)



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COM312 Week 2 Discussion 2 (20 Questions)

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COM312 Week 2 DQ 2 (20 Questions)

2,3,4,5 for $10.00 – Order/Checkout 0:01 / 10:20 1. How does a crisis affect the individual and organization? What are the possible negative outcomes of a crisis? a. Why is it important to understand these aspects when developing an effective crisis communication plan? b. Think of a crisis you have experienced personally or professionally that has been handled well (or not well). How did this impact you personally or professionally? c.

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COM312 Week 2 Quiz (20 Questions) for COM312 – Crisis Communication (COM312)
COM312 Week 2 Quiz (20 Questions) for COM312 – Crisis Communication (COM312)
PANDG131 Week 1 Quiz
PANDG131 Week 1 Quiz 1. Which is a characteristic of situational