service utilization among program targets B u s i n e s s F i n a n c e

service utilization among program targets B u s i n e s s F i n a n c e

In preparing your Evaluation Memo (Part I), you will propose a Program Process Evaluation (process evaluation) of the social program for which you have developed a Program Impact Model and Logic Model. Recall that an evaluation of Program Process focuses on evaluation questions that provide understanding of program operations and service delivery.

Write a memo (up to 5 pages) that describes the social program for which you will conduct the Program Process Evaluation. You should describe the Program Impact Theory as well as the components of the Logic Model (inputs, activities, outputs, and outcomes). Your goal is to focus on the the program’s “operations, activities, functions, performance, component parts, resources, and so forth.” Specifically, your memo will offer up a plan to determine whether the program is operating as intended and whether it is being delivered to the population it was intended. Therefore, your assessment will assess program performance with respect to service utilization among program targets. (Note: Include a Service Utilization Flowchart similar to illustration in Chapter 5 of the Rossi text.)

Further, the memo shall demonstrate your understanding of the social program and its implementation. To that end, you will identify at least three source documents that describe your social program. In most cases, your social program has undergone a Program Process Evaluation. So, you might want to use the evaluation as one of your source documents. All sources materials shall be properly referenced in your memo.

To recap, your memo will consist of a description of the social program, a description of the Program Impact Theory and the corresponding Logic Model. Thereafter, you will describe your approach to determining whether the program is operating as intended and reaching the target population. You will need to outline the evaluation questions you will answer and the program staff with whom you will ask the question. (Note: Although not required, an Organizational Schematic as illustrated in Chapter 5 of the Rossi text might be useful in helping your understand who to ask your process evaluation questions.